PDF Accessibility and Compliance

SupportCustomer support for CommonLook's products, solutions and services

Server Maintenance

The CommonLook remediation and activation servers will be unavailable for maintenance from Friday, May 7 at 8:00 pm to Saturday, May 8 at 4:00 am Eastern Time. During this time, customers will not be able to download remediated files or activate CommonLook software.

Two Paths to CommonLook Online Support

Client Success Portal

For existing customers only.


Requires account creation to login.

Find instructions on licensing, updating and installation, plus articles on all CommonLook solutions.

Free access to our Knowledge Base and User Forum with a verified account. Ability to submit Support Tickets.

CommonLook FAQs

Free access for everyone.


A directory of system requirements, user guides, quick start guides, articles, changelogs and more.

More Ways to Get Help

Contact Support

Email: support@commonlook.com

Call +1 202-715-9809

Start Online Chat
(red button at the bottom right of website window)

Software Updates

Check to see if your software has an update.

Extended Support Program

The Extended Support Program costs 20% of the retail price of the product per year.  It includes 1-year of product upgrades, email and telephone support.  Support services do not include software training.

Is Your Maintenance and Support Contract Up to Date?

Send an email message to Tina McBane to see if you are eligible for the most current release of your CommonLook software.

Standard Pricing

Standard pricing on all software includes free product upgrades and e-mail-based support for one year following purchase.  Following the first year, enrollment in our Extended Support Program is required to continue receiving product updates and free telephone and email support.