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Trademarks

All trademarks referenced in this document are the property of their respective owners.

Warning and Disclaimer

Every effort has been made to make this document as complete and as accurate as possible, but no warranty or fitness is implied. The information provided is on an “as is” basis. NetCentric Technologies Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this document.

System Requirements

IMPORTANT: Before installing CommonLook Clarity GlobalAccess, please make sure your machine meets the minimum system requirements below:

  • Windows Vista (or later) OR Windows 2008 server (or later)
  • Any current Web Browser supporting Javascript
  • 600 MB Disk Space plus additional space for the Database
  • 4 GB memory or more recommended
  • SQL Server 2012 or higher (by default Clarity is distributed with SQL Server 2012 Express supporting databases up to 10 GB in size).
  • IIS 7.0 or higher
  • Microsoft .NET version 4.0 or higher (installed automatically if not already installed).

Download

Download CommonLook Clarity from this link:

CommonLook Clarity download icon.

To obtain the software on CD, please contact sales@commonlook.com.

Installing CommonLook Clarity

Attention! The CommonLook Clarity GlobalAccess installation MUST be performed while the user is logged into Windows with Administrative Privileges on the local machine.

To install CommonLook Clarity GlobalAccess, follow the steps below:

  1. After downloading, double click to run the installer. When asked to allow CommonLook to make changes on the machine, click “Yes.”
  2. On the welcome screen, click “Install” at the lower left corner.
    The CommonLook Clarity installation splash screen. The Install button on the lower left corner is highlighted.
  3. Check the checkbox in the middle of the screen verifying that you agree to the licensing terms and conditions.
    Then click “Next.”
    The Clarity splash screen with the checkbox for licensing agreement and the Next button highlighted.
  4. The WebSite Name and Database Name fields will be automatically filled for you.  It’s recommended to use the defaults provided.  (The only reason to change these settings would be if you already have a database, server, or something on your website named “ClarityWeb” or “ClarityAuth.”)
    Click “Next.”
    The screen to enter the Website and Database names. The website name ClarityWeb and the Database Name ClarityAuth have been entered.
  5. Choose whether to use an Existing SQL Server or create a new one.  If you have a SQL Server already, it’s highly recommended that you use that one.  If you don’t have a SQL Server already, select the radio button for “New SQL.”
    Tip:  If you need to create a new SQL Server, choose “New” and then refer to the section below on Creating a New SQL Server.
    Then click “Next.”
    The screen to choose from Existing or New SQL (sequel) server is shown and the recommended option for Existing is highlighted.
  6. Enter the SQL Instance.  If you have an existing Instance then choose it from the dropdown menu or type it in.  (If you don’t have an existing Instance, you’ll have to choose “New Instance.”  Then, when asked for an Instance name, please provide a unique SQL Server Instance name. The Instance name must be formatted as follows:  MachineNameInstanceName (or just  “.InstanceName” to indicate that it will be installed on the local machine.)
    This is also shown in Step 2 below in the section on creating a new SQL Server.
    Once the Instance is named, click Next.
    The screen to input the SQL Instance is shown.
  7. Choose how to Authenticate.  Select SQL (unless SQL Server Authentication is not allowed in your organization).
    1. When choosing SQL Authentication, you’ll need to provide a User Name and Password for the administrator on the SQL Server.  (If choosing Windows Authentication, you’ll skip the User Name and Password step.)
      Very Important:  In this step, take note as to whether you chose SQL or Windows.  Later, when using Clarity and creating Databases, you’ll need to choose the same Authentication option that you chose here.
      When done, click “Next.”
      The Authentication screen is shown and the SQL option is shown in the menu.
  8. Enter the Login name and Password for the first Super Administrator for CommonLook Clarity.  (User Roles are explained in more detail in the Quick Start Guide.)
    The screen to create the domain login name and password.
  9. Click “Connect.”
    The Connect button is highlighted.
  10. Click “Install.”
    The Install button is highlighted.
  11. When successfully connected, click “Exit.”
    The screen showing that Clarity has been successfully installed. The Exit button is highlighted at the bottom right corner.
  12. Clarity will begin the installation.  Note:  This may take some time, as it will be creating the database, installing the user interface, and installing any required services from Microsoft, such as IIS.

After installation is complete, you’re ready to begin using CommonLook Clarity GlobalAccess.  Refer to the Quick Start Guide online for additional information on logging in and using Clarity.

Creating a New SQL Server

If, in Step 6 above, you chose to create a new SQL Server, then follow these steps:

  1. Choose “New” (you did this in Step 6, above, to get here).
    Click “Next.”
    The radio button for a New SQL server is selected and the Next button is highlighted.
  2. Use the SQL Instance default (.SQLExpress2012) provided and click “Next.”
    Note:  If the default Instance is already being used by an existing Instance, then use a different one.  Be sure to choose an Instance name that isn’t already being used on your machine.
    The SQL Instance box is highlighted and the default value (dot backslash S Q L Express 2012) is shown.
  3. Authentication – Choose SQL and click “Next.”
    The Authentication screen is shown and the SQL option is shown in the menu.
  4. Enter Login and Password information and click “Install.”
    Note:  You are creating not only the User Name and Password for the SQL Server but also the User Name and Password for the first Super Administrator running Clarity.  (User Roles are explained in more detail in the Quick Start Guide.)
    The login and password fields and the Install button are highlighted.
  5. When the installation is complete, Click “Exit.”
    The screen showing that Clarity has been successfully installed. The Exit button is highlighted at the bottom right corner.

After installation is complete, you’re ready to begin using CommonLook Clarity GlobalAccess.  Refer to the Quick Start Guide online for additional information on logging in and using Clarity.

Installation/Activation Issues

If you encounter any issues during the Installation, please email support@commonlook.com.  When contacting us, please try to include as many details as possible (screenshots are also very helpful).  Our Support Team will contact you promptly to assist you in handling any issues.

Getting Started Using Clarity

Once Clarity is installed and activated, you’re ready to begin using it.  Visit the CommonLook Clarity Quick Start Guide to get up and running!